Effective date: January, 2024

TUPS Privacy Notice

Overview

We at The Uncles Parcel Service respect your privacy concerns.
This Privacy Notice describes the types of personal information we collect about parcel recipients, how we may use the information, and with whom we may share it. The notice also describes the measures we take to safeguard the personal information.

This Privacy Notice is not a contract and does not create any contractual rights or obligations.

Information We Obtain

We may obtain consumer personal information (such as name, contact details, and payment information) in connection with various activities such as (i) use of the TUPS website, (ii) dispatch activities, including pickup and delivering of parcels, (iii) requests to track shipments or answer questions, (iv) events in which we participate, (v) promotions and other offers, and (vi) calls placed with customers service which may be recorded.

The types of personal information we may obtain include:

• Individual and business contact information (such as name, company name, physical address, email address and telephone number)
• Shipping information (such as (i) shipping-related contact details like the sender's, and recipient's name, physical address, email address, and telephone number, (ii) signature for proof of delivery, (iii) information given to us that helps us access locations to which we provide service and information provided to us regarding the content of certain shipments, but only to the extent an identifiable person can be linked to such content.
• Information that enables us to verify an individual's identity.
• Names, email addresses, and telephone numbers of others to whom we are asked to send information.
• Information provided in response to surveys.

When we pick up or deliver a parcel, we may obtain physical location data. This includes, for example, data identifying the actual location of a physical address using information such as GPS data, geocodes, latitude and longitude information, and images of the various locations.

How We Use the Information We Obtain

We may use the information we obtain to:

• Pick up, deliver and track shipments.
• Provide products and services you request (such as logistics and supply chain management)
• Process and collect payments.
• Provide customer support and respond to and communicate with you about your requests, questions and comments.
• Send you SMS updates about your parcels.
• Process claims we receive in connection with our services.
• Operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analyzing and enhancing our products, services, websites and apps; ensuring the security of our networks and information systems; performing accounting, auditing, invoicing, reconciliation and collection activities; and improving and maintaining the quality of our customer services)
• Protect against, identify and prevent fraud and other prohibited or illegal activity, claims and other liabilities.
• Comply with applicable legal requirements and our policies.
• Establish, exercise and defend legal claims.
• Monitor and report compliance issues.

Information We Share

We do not sell or otherwise share personal information about you, except as described in this Privacy Notice.

How We Protect Personal Information

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Although we take steps to limit access to our database and motorbikes to authorized individuals, information that is located on the outside of a parcel may be visible to others.

Data Retention

Your personal information will not be stored for longer than necessary for the purposes for which they were collected.

Updates To Our Privacy Notice

This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our website to notify you of any significant changes to our Privacy Notice and indicate at the top of the notice when it was most recently updated.